Why Hosted PBX is Good for Large Businesses
As businesses grow, so do their needs, especially related to communication. The telephone is the lifeblood of a company because it is a primary point of contact between the business and its customers. But traditional PBX (private branch exchange) telephone systems are also expensive to install and maintain, and the larger the business the higher the cost. Fortunately, a hosted PBX telephone system is neither expensive nor difficult to maintain, regardless of the company’s size.
The need to add lines and upgrade telephone systems comes with the territory as businesses grow from small to large. When a business grows to the point where it does need to expand its telephone service it often hits a roadblock with the cost-prohibitive price point associated with upgrading or replacing traditional PBX phone services. However, a hosted PBX service can handle any size company, and it can do it for a lot less money. But, what is a hosted PBX telephone system?
Hosted PBX Explained
The best way to explain hosted PBX telephone service is to compare it with traditional PBX telephone service. A traditional PBX system requires special telephones and other hardware to be installed at the business location before the system can be activated and used. Not so with a hosted PBX system. The same features available with traditional phone service are available with hosted phone service, but without the need for hardware.
Since no visit is required to install any hardware, the setup, which is done at the service provider’s location, is completed much faster than it is with traditional onsite PBX hardware installation. Additionally, since all major hardware is located offsite with the service provider, the business and its employees will never experience downtime because of hardware issues that need to be addressed.
The businesses existing phones can be used because hosted PBX providers route incoming and outgoing calls through the internet. That means that, unlike with a standard PBX system, employees can make and receive calls using their desk phones, home phones, cell phones, computers, or tablets. Each employee can simply forward the calls to whatever device he or she would like to use.
The larger a business is, the more it costs to operate, and the telephones are no exception. With traditional PBX systems, the upfront cost to install hardware alone is prohibitive for many businesses, and the more employees there are the more expensive it gets. Since hosted PBX systems require little to no hardware the upfront investment is nominal. Not only that, but there will be no time wasted on the installation process, so the day-to-day operations of the business will not be impacted.
The monthly bill for telephone service will be significantly reduced as well. When compared to traditional PBX telephone services, hosted PBX services save businesses 50% or more. The more employees there are the more telephone lines are needed and the more money a business can save.
Ease of Use
The larger the business is the more employees it takes to manage the day-to-day operations, and that includes the telephone system. With a traditional business phone system, training can be time consuming and logistically challenging. However, a hosted PBX system offers highly intuitive web interfaces that are far more user-friendly and easier to learn and manage than its traditional PBX counterpart. No in depth training is required. The time and money saved on training can be directed to other areas of business growth.
Simply because a business is large doesn’t mean it has reached its full potential. With a hosted PBX telephone system, a big business can get even bigger, and it can do it without investing a lot of capital. Hosted PBX service providers can help a business expand into new areas by establishing telephone numbers even in regions where the business is not physically located. It can even be done internationally. Since virtual PBX calls are routed through the internet, there are no hardwired landlines to set up or install. Whether a company wants to establish a presence in Victoria, BC or Detroit, Michigan, there is no need to invest money into opening an office. The hosted PBX provider can set up a virtual office by assigning telephone numbers in the area codes where the business wants to establish a presence.
Large businesses operate on the same principles as any other business. They want the best products and services, but they want the most efficient and cost-effective way of getting them. Hosted PBX service provides the most advanced telephone system available at a much more competitive price than traditional PBX service. It can also help a big business expand its national or international presence without the expense of setting up shop. If you own a large business and are looking to expand or replace your telephone service, consider hosted PBX service.